Tap to Treat Work Flow Process
- Employee incident/injury occurs
- Employee reports incident to employer per protocol
- Employee is directed to telemedicine facilitator at site
- Facilitator/Supervisor connects employee to Tap To Treat website
- Employee connects to Tap to Treat website
- Employee placed in virtual waiting room where meets nurse
- HCP performs virtual face-to-face video triage – determines appropriate path forward:
– Is injury/illness appropriate for telemedicine
– Is employee/patient appropriate for telemedicine
– Is video/audio connection sufficient to make accurate diagnosis
– Clicks New/Established patient button
– Agrees to Terms/Consent to treatment
– Employee enters virtual waiting room
If ALL Yes we proceed with a telemedicine visit
If ANY No we proceed with a referral to a conventional Healthcare facility as appropriate
Virtual Evaluation Can Include:
- Comprehensive history – present injury/illness, past medical history, allergies, medication list, any information past/present relevant to current complaint, etc.
- Comprehensive virtual exam – vital signs, general appearance, pain level, mental status, neurovascular status, etc.
- Specific virtual exam of affected body part– detailed exam focused on area of injury including point tenderness, swelling, bruising, knots, range of motion, deformities, gait, balance, etc.
- Mobile x-ray exams if needed
- Diagnosis made and treatment regimen, including return to work guidelines, recommended
- Tap to Treat virtually follows patient through treatment to recovery and release from care
- Strategic partnerships with local diagnostic centers, physical therapy and specialists when the injury requires their services
Paperwork interactively done within the app with employee and nurse:
- Electronic medical record
- State forms
- Worker’s compensation questionnaire—employee states in their own words what happened
- Worker’s compensation injury instruction sheet
- Return to work form
Single point of contact injury –> release from care:
- Same HCP stays with employee and employer throughout entire process
- Tap to Treat can be authorized treating physician – if accepted by employee and medically appropriate
- Care Management with conventional HCP at employer discretion
– Contact with provider ahead of employee visit
– Arrange follow-up/management of care after visit
– Communication with employer